A 99.9% Server Uptime
Our website hosting system is based on a secure, top–of–the–line hardware architecture and a heavily modified version of Linux. So, regardless of what your web site is, or how many website visitors you have, or even if there’s a DDoS assault, our physical machines will stay up and your web sites will remain visible online.
All website hosting plans packages include a 99.9% server uptime guarantee. And irrespective of which datacenter you choose, our guarantee stays unchanged.
A 99.9% Network Uptime
Aside from our cloud hosting platform, we’ve also built our own internal network in each one of our datacenters. Everything is based on top–hole hardware elements fabricated by Juniper. Plus, on each router, we’ve placed a firewall with an intricate algorithm to be able to sieve all suspicious requests.
In this way, in all our datacenters – in our USA datacenter, in our United Kingdom datacenter, in our FI datacenter, in our Eastern Europe datacenter and in our AU datacenter, you can enjoy a 99.9% network uptime guarantee. And this guarantee is valid with all web hosting packages in every datacenter.
A 30–Day Money–Back Guarantee
Just like with every other service, if it’s your hard–earned money at risk, you can’t feel truly safe. That is the reason why, with each of our cloud hosting packages we offer a 30–day money–back guarantee. If you don’t feel happy with our hosting service or in case you have to get a more powerful hosting solution, such as a VPS web hosting plans or even a dedicated web hosting plans – you will get your money back in full, with no hidden costs or repayment charges.
24/7 Technical Support
If you happen to manage a web hosting company, your technical engineers are of chief importance. That is why we have conscientiously gathered a very trained group of technical support engineers, each with several years of expertise behind his back. Thanks to them, we offer 24x7 support with all our web hosting plans.
And not only that, our company offers a 1–hour response time guarantee. All tech support inquiries are responded to within 1 hour and our average support ticket response time is well under 20 minutes!