Technical Support Channels
A 60–Minute Response Guarantee
Every support request you submit to us will be responded to within maximum 60 minutes. If for any reason whatsoever your support ticket or email requires further assistance from an administrator, we’ll forward it and leave a note to notify you that your matter is being worked on. If you make use of our Managed Servers package, all of the services included there will be executed at a time that is convenient for you.
An Exceptional Customer Service
If you need help while working with the Control Panel or with any of the apps that we have installed on the dedicated web hosting server on your behalf, do touch base with our tech support staff anytime through the ticketing system. Plus, should you require assistance administering your dedicated server, you can order our Managed Servers package, which includes Operating System updates on a weekly basis, problem troubleshooting and software installation services, server monitoring and restarting procedures, data backup hard disk storage space, etcetera.
A User–Friendly Help Section
We have equipped the Control Panel with an extensive knowledge base, which offers detailed explanations of its features and functions. Moreover, we have created detailed video tutorials that will further reveal to you how to perform a certain action or troubleshoot a frequently encountered problem. All the instructional articles and the tutorial videos are easily accessible from every Control Panel section via the Videos and Help buttons situated in the top right corner.