The access to the customer and technical support that a website hosting company offers will tell you a lot for the services they supply too. In case you can use only e-mails or tickets, you have almost certainly come across some reseller not the actual web hosting supplier. If this is the case, you'll probably have to wait for a few days to get a problem resolved as the reseller may not be checking their communication regularly or they may have to contact the real hosting company for extra help. When the provider provides you with different options for communication with short response time that are available anytime, they're almost certainly the top provider, not just a reseller. Therefore you will get timely assistance and quality support because they will have instant access to the servers where your account will be created. Whatever the trouble - technical or sales, it's generally better to be able to communicate with your website hosting company right away using your favourite method of communication.

24/7 Customer Support in Website Hosting

All of our website hosting plans come with 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring for our web hosting services well before you make a purchase or you are an existing client and you have any kind of question or a problem, you're able to contact us any time, including holidays and weekends. We have multiple channels to contact us - several telephone lines around the globe for your convenience plus live chat support for billing, pre-sales and basic questions; email messages and support tickets for more complex issues or any matters which need additional time to investigate and deal with. In contrast to many other web hosting suppliers, our trouble tickets feature a guaranteed maximum reply time of only one hour, which means that regardless of what your issue is, it will be resolved timely and you won't waste days to get something fixed.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you choose, you can benefit from our 24/7 technical support services even on public holidays. All of your sites will be available constantly and so will we. With a number of connection options, you're able to choose the most convenient way to get in touch with us and learn more about our services if you don't have an account yet, or ask for assistance in case you're already among our customers. You'll be able to call us, have a chat with a live agent, send an e-mail or open a ticket from the Help section of the Hepsia web hosting Control Panel. The last two options feature a one-hour reply time warranty, though it hardly ever takes over 20 minutes to get assistance irrespective of the nature of the trouble. Using our customer and tech support services, we are available for you every time you need us, not a few days later.

24/7 Customer Support in Dedicated Servers

If you get a dedicated server through us, you can get in touch with us at any time using different channels and the maximum time that you will need to wait for an answer is up to 1 hour, so you can forget about waiting an entire day. Our customer and technical support service is present 24/7 regardless of whether it is a weekend or a holiday and we can help you with anything relevant to the applications that are pre-installed on the server. To get in touch with us about a technical matter, you will be able to open a support ticket via the Help section of your billing Control Panel or you can send us an email. If you have any basic questions or you would like to learn more about our hosting solutions before you order, you can use our live chat or you could call one of the local telephone numbers that we have in different countries worldwide. When you're looking for help with third-party software that you can't set up or operate efficiently, you're able to add the Managed Services upgrade to your plan and our sysadmins will assist you.