In case you’ve got a site, a problem can always surface and it doesn’t necessarily need to be connected with the hosting service itself. For instance, something may go wrong when you bring an Internet application up to date or some vital data may be edited or erased unintentionally. Regardless of what the essence of the problem might be, you’ll need to get in touch with the customer support team and ask them to recover a backup or to help you solve the problem that you’re having. How fast they’ll do this will determine the span of time that your sites will be unreachable. For some websites like social networking websites or online stores, an elongated outage period too often equals lost customers and money. That is why, it is important that you use the services of a web hosting company that provides not only a very good client care service, but also a prompt one.

One-Hour Response Guarantee in Website Hosting

If you’re using one of our website hosting plans and you’ve got a question or stumble upon a certain complication, you can contact us 24-7-365 by submitting a ticket or by writing an email and we guarantee that you will obtain a reply in no more than one hour. In case the issue can be solved, we’ll do it before we reply, while in case there’s something that you have to do on your end, we will supply you with all the required info – what possible solutions to try out, what settings to check, etc. Typically, you will obtain a reply within less than thirty minutes, so waiting around for hours or even for more than one day to obtain support is something impossible. Our 60-minute response guarantee is valid for any question that you may have – billing, technical or general.

One-Hour Response Guarantee in Semi-dedicated Servers

Because of the fact that we understand how vital it is to obtain swift support, we guarantee that you won’t ever need to wait around for more than sixty minutes to receive a response to any trouble ticket that you post from your semi-dedicated server CP. Actually, you’ll seldom have to wait around for more than twenty to thirty minutes and this is valid for any inquiry regardless of its nature – billing, general or technical. Furthermore, our technical and client support staff is on duty 24/7, which is why even if you post a ticket during official holidays, you will always get a fast response, which will include the answer to an enquiry, the solution to a complication or the details required to sort out an issue yourself – if there’s something that you have to do on your end. If you use our services, you won't ever need to spend an entire day waiting for a response like you would with a lot of other hosting providers.