In the event that you have ever had a website hosting account in the past or you have dealt with any kind of online service, you are probably aware from personal experience that for certain things it's better to talk to a live person on the telephone than to exchange tickets or emails. In order to know more about a specific service before you decide to purchase it or in case something small-scale should be made, for example, it will be much easier and faster to do it live. If you're given the option to get in touch with representatives over the phone, it is very likely that you're dealing with a real hosting provider, not a reseller. The level of support that you will get by phone differs between different providers - from standard matters to dedicated technical support. Generally most of the providers supply pre-sales assistance and first level phone support, while more complex tech matters are managed through electronic mail and / or tickets.

Phone Support in Website Hosting

All our website hosting plans include phone support 14 hrs a day even on public holidays, which means that if you do not have an account yet, you're able to call and learn more about our solutions or whether we'll meet the system requirements for your websites. For your convenience, we have local phone lines in the United States, Great Britain and Australia, so you're able to contact the telephone number which is closer to you. In case you are an existing customer, we can assist you in a timely manner with any kind of general and billing matters as well as with a number of tech matters so as to save you time and efforts - we are aware of the fact that sometimes it's much easier consult with a live person so as to get things done without delay. Certainly, some issues simply cannot be managed on the telephone, so in such a case you will be able to employ our ticketing system.

Phone Support in Semi-dedicated Servers

We offer live telephone support 14 hrs per day as part of the support services for every single semi-dedicated server package that we provide. Due to the fact that some issues are more difficult and time-consuming, you'll have to open a support ticket if you come across such an issue, still for all of the general, billing or small-scale technical issues you can always give us a call and we will help you instantly so as to save you the time you'll need to spend on creating a support ticket. Even if you don't have an account yet, you can find out whether you can host your sites on our state-of-the-art cloud platform or you are able to get any other general info on our semi-dedicated services. We have local numbers in the United States of America, the UK and Australia as well as an international number, which means that you are able to call the one that is closer to where you are.